HOW TO SPA

If you are a new client, please arrive at least 3-5 minutes before your appointment to fill out our new client form, use the restroom and get tea or water.

We strive to provide a serene and relaxing environment for our guests so we ask all to be mindful of voice levels in both the treatment rooms and especially the treatment hallway.  Additionally, please silence all cell phones and refrain from talking on your phone in the treatment areas and hallway.

We require our clients to avoid visiting the spa when you have symptoms of a communicable disease, infection or virus, including but not limited to: fever, sore throat or cough, runny nose, nausea or vomiting, Poison Oak/Ivy, warts, shingles or hives or other contagious skin conditions.

We require our clients not arrive wearing strong perfumes or colognes and be free of the scents of smoke. 

We require our clients not arrive under the influence of drugs or alcohol.  

We appreciate your consideration regarding the SPA Policies we have set in order to offer excellent service to all our clients. 

Massage treatments:

Our talented, experienced, and certified therapists offer a variety of therapeutic techniques that may include: Swedish, Esalen, Deep Tissue, Shiatsu, Acupressure, Reflexology, Neuromuscular, Cranio-sacral, Sports, Polarity and more. Please refer to our Therapist Bios or check with our front desk if you have questions about their techniques.

Please inform your therapist of any injuries, surgeries or medical conditions so that they can modify the services to avoid any contra-indications. Please have permission from your doctor to receive Massage if you are pregnant or if you’ve undergone a recent surgery. If you have any other medical concerns about whether or not to receive a massage, please check with your doctor before scheduling an appointment

Our therapists use modest draping techniques to ensure your comfort is always maintained. The client is always kept warm. Undress to your comfort level.

Please inform your therapist at any time during your treatment if you need modifications that will make your treatment more comfortable and enjoyable, relating to pressure, heat, music, etc.

Facials and waxing:

Peels and Microdermabrasion treatments: Refrain from Retinoid products (prescription or over-the-counter) for at least 1 week before your service. Please advise your esthetician of any medications or topical products you are using to avoid
contra-indications. Your esthetician can modify or advise on the appropriate treatments for your skin conditions.

Men: It is advised you refrain from shaving the day of your facial. The day before is preferred to
lessen sensitivity to the active ingredients we use in our facials.

Accutane: We cannot perform waxing or stronger facial treatments on current Accutane users.

Please consult with your esthetician for the most appropriate facial and timing for waxing
procedures.

Cold sores: We cannot perform facial treatments if an active cold sore is present. Cold sores are viral and unfortunately can be spread to the nose and/or eyes.

MINORS:

Select services may be scheduled for guests 14-18 when accompanied by a parent or guardian.
Please check with our front desk for scheduling teens.

ANIMALS:

The California State Board of Cosmetology and the Board of Consumer Affairs have specific rules and regulations stating that no animals, other than registered service animals are allowed in the spa at any time. This does not accommodate for emotional support animals at this time.

PARKING:

Near the business, most parking along Solano Avenue and side streets is free. There is 2 hour
metered parking in front of the business.

CANCELLATION + LATE POLICIES

A credit card is required to schedule services at Sundhari. To avoid being charged the service price, cancellations must be made 24 hours prior to your scheduled appointment. The full service(s) cost will be charged for any late cancellation or no-show appointments.

Should you arrive late to your appointment, your service will be modified to maximize your remaining service time without compromising the next appointment. If your service is shorter due to your late arrival, you will still be charged the full price of the service.

We appreciate your respect of our cancellation and late policies.

RETURN POLICY

Please check with the front desk if you have questions regarding returns.

Samples are always available if you would like to try a product before purchasing. We can honor returns for adverse reactions and defectiveness within 30 days of purchase.